Onsite Courses
Conflict Management

Conflict Management

In any workplace, conflict is inevitable – but how it’s handled can make all the difference. For those working in high-pressure environments like health and safety, managing conflict constructively is essential for maintaining professionalism, wellbeing, and team cohesion.

Our bespoke Conflict Management Training is designed to equip professionals with the skills, tools, and confidence to handle difficult situations calmly and effectively. Whether dealing with members of the public, navigating internal tensions, responding to complaints, or supporting staff after incidents, this training provides practical strategies underpinned by proven psychological theories and legal knowledge.

Tailored to the specific needs of your team or organisation, this training is ideal for:

Health and safety teams interacting with clients, contractors, or regulatory bodies
Managers and supervisors responsible for team wellbeing and performance
Frontline staff engaging with the public or handling complaints
Anyone tasked with diffusing challenging situations in a constructive and compliant way

Training is face-to-face and can take place at customer sites or at our location in Wiltshire.

Also, see our online Conflict Resolution in the Workplace training course.

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Course Description

Understanding the roots of conflict and how it escalates

Psychological models of behaviour in high-stress scenarios

Communication techniques to diffuse tension and promote resolutions

Recognising early warning signs of aggression or hostility

Reporting and documenting incidents of workplace conflict

Relevant legislation and legal responsibilities

Strategies for self-protection and de-escalation

Conflict styles and how to adapt your response

Supporting mental wellbeing post-conflict

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Learning Objectives

Recognise the signs of conflict early and take steps to address it proactively

Apply conflict resolution models to real-world scenarios in a health and safety context

Communicate with clarity and control, even under pressure

Confidently manage complaints and negative feedback

Understand the psychological dynamics at play in workplace conflict

Document and report incidents of conflict/aggression accurately and effectively

Foster a more respectful, resilient, and responsive work culture

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